Refund Policy

At Faithful Cleaners, customer satisfaction is our top priority. We strive to provide high-quality cleaning services, and we stand behind our work. However, we understand that issues may arise, and we have outlined our refund policy below.

1. Service Satisfaction Guarantee

  • If you are not satisfied with our cleaning service, please contact us within 24 hours of service completion.

  • We will arrange a free re-cleaning of the specific areas that did not meet your expectations.

  • Refunds will only be considered if a re-cleaning cannot resolve the issue.

2. Eligibility for Refunds

Refunds may be issued in the following cases:

  • If our team fails to complete the scheduled service due to our fault.

  • If there was damage caused by our staff during the cleaning service (verified through inspection).

  • If a cancellation is made within the required time frame (see cancellation policy below).

  • For services charged after completion – If a valid dispute is raised within 24 hours of service completion and we cannot resolve the issue, we may issue a partial or full refund.

3. Cancellation & Refund Policy

  • Cancellations 48+ hours before the appointment – Full refund (if pre-paid) or no charge.

  • Cancellations within 24-48 hours – 50% refund (if pre-paid) or a cancellation fee may apply.

  • Same-day cancellations or no-shows – No refund (if pre-paid), and a cancellation fee may apply.

4. Weather-Related Cancellations

  • If severe weather conditions (e.g., storms, hurricanes, heavy snowfall) make it unsafe or impossible for our team to perform the service, we will reschedule at no additional charge.

  • If rescheduling is not possible within a reasonable time frame, a full credit will be issued for a future service.

  • Refunds will not be granted for weather-related cancellations beyond our control.

5. Non-Refundable Situations

  • If the cleaning was completed but dissatisfaction was not reported within 24 hours.

  • If the client did not provide proper access to the property, resulting in service cancellation (refer back up to our cancellation policy).

  • If the service was performed as requested but expectations were not aligned with the agreed scope of work.

  • For any add-on services requested on-site that were not included in the initial booking.

  • For services charged after completion, refunds will not be issued for disputes raised beyond 24 hours after service completion.

6. How to Request a Refund

To request a refund, please email us at faithfulcleanerscompany@gmail.com or call 202-240-7077 with the following details:

  • Full name and service date

  • Reason for refund request

  • Photos (if applicable)

  • Preferred resolution (re-cleaning or refund consideration)

Our team will review your request and respond within 3-5 business days.

For any further questions, feel free to contact us. We appreciate your trust at Faithful Cleaners!