Refund Policy
At Faithful Cleaners, customer satisfaction is our top priority. We strive to provide high-quality cleaning services, and we stand behind our work. However, we understand that issues may arise, and we have outlined our refund policy below.
1. Service Satisfaction Guarantee
If you are not satisfied with our cleaning service, please contact us within 24 hours of service completion.
We will arrange a free re-cleaning of the specific areas that did not meet your expectations.
Refunds will only be considered if a re-cleaning cannot resolve the issue.
2. Eligibility for Refunds
Refunds may be issued in the following cases:
If our team fails to complete the scheduled service due to our fault.
If there was damage caused by our staff during the cleaning service (verified through inspection).
If a cancellation is made within the required time frame (see cancellation policy below).
For services charged after completion – If a valid dispute is raised within 24 hours of service completion and we cannot resolve the issue, we may issue a partial or full refund.
3. Cancellation & Refund Policy
Cancellations 48+ hours before the appointment – Full refund (if pre-paid) or no charge.
Cancellations within 24-48 hours – 50% refund (if pre-paid) or a cancellation fee may apply.
Same-day cancellations or no-shows – No refund (if pre-paid), and a cancellation fee may apply.
4. Weather-Related Cancellations
If severe weather conditions (e.g., storms, hurricanes, heavy snowfall) make it unsafe or impossible for our team to perform the service, we will reschedule at no additional charge.
If rescheduling is not possible within a reasonable time frame, a full credit will be issued for a future service.
Refunds will not be granted for weather-related cancellations beyond our control.
5. Non-Refundable Situations
If the cleaning was completed but dissatisfaction was not reported within 24 hours.
If the client did not provide proper access to the property, resulting in service cancellation (refer back up to our cancellation policy).
If the service was performed as requested but expectations were not aligned with the agreed scope of work.
For any add-on services requested on-site that were not included in the initial booking.
For services charged after completion, refunds will not be issued for disputes raised beyond 24 hours after service completion.
6. How to Request a Refund
To request a refund, please email us at faithfulcleanerscompany@gmail.com or call 202-240-7077 with the following details:
Full name and service date
Reason for refund request
Photos (if applicable)
Preferred resolution (re-cleaning or refund consideration)
Our team will review your request and respond within 3-5 business days.
For any further questions, feel free to contact us. We appreciate your trust at Faithful Cleaners!